IntouchCX is seeking a Team Lead (Supervisor) to oversee Customer Service Representatives and ensure quality service with every interaction. You will learn and maintain knowledge of our partners' brands, products, promotions and processes, while promoting professional and personal development through performance evaluations and training.
You will coach, monitor KPIs, manage schedules, resolve issues, and collaborate across HR and IT to support partner success and drive continuous improvement.
📌 Customer Service Team Lead | Coaching, KPIs (Bogotá)
🏢 IntouchCX
📍 Bogotá
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