General Technology Services is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer many opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.
We are seeking a dedicated Junior Service Desk Analyst to join our team and provide support and troubleshooting for our drivers.
Position Title: Junior Service Desk Analyst
Location: Remote - Colombia
What you will be doing:
- Provide Tier 1 technical phone support for our Professional Drivers. Troubleshoot and solve issues related to the Edge Connect Tablets, CVDs, Drive Werner Pro, Workflows/Jobs, Login Issues, Password Resets, and additional driver‑related tasks.
- Perform password resets for both internal users and our Professional Drivers across multiple platforms.
- Accurately record, update, and document tickets/requests using ServiceNow. Monitor service desk tickets assigned to the queue and process first‑in first‑out based on priority.
- Process/fulfill requests submitted through the self‑service portal.
- Provide Tier 1 application support for core platforms (Mastermind, Salesforce, Workday, etc.)
Requirements & Qualifications:
- 6+ months of experience in troubleshooting and providing phone support.
- 6+ months of experience in customer support roles.
- Availability to work any schedule, rotating shifts.
- A logistics background/experience is preferred.
- Ability to work well under pressure.
- Ability to define problems, collect data, establish facts, and draw valid conclusions to facilitate problem‑solving.
- Ability to interpret general technical questions.
- Ability to
📌 Junior Service Desk Analyst (Medellín)
🏢 Lean Solutions Group
📍 Medellín
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