Maintain a high level of customer experience and contribute to the Cash Flow target of our Group. Reduce receivables in the open balances and improve the payment behaviour of our customers.
Key Responsibilities:
- Provide analytical support to enable Order to Cash teams to excel in their day-to-day activities and monthly objectives, and to perform business analysis for the group's senior management.
- Act as a point of escalation for problem-solving and supports the Team Lead.
- Proactively analyze root causes and provide solutions for issues that impact the ageing results.
- Set up improvement plans and formulate best practices together with the OTC management team.
- Reduce outstanding receivable balances in the payment cycle.
- Actively contribute to the cashflow target of the Group.
- Contact our external customers and follow up on all accounts receivable.
- Aging analysis and forecasting of effective charges to minimize risks.
- Follow the Company's Credit Policy and the defined collection strategy.
- Direct contact with Credit Management to handle blocked orders.
- Conciliation of accounts in coordination with Accounts Receivable and Credit Management.
- Follow up with the Customer Service regarding customer complaints and disputes.
- Participate in monthly review calls/meetings with markets.
- Create a good relationship with internal and external customers.
- Promote and develop open and direct communication.
- Act in accordance with internal controls, following procedures.
- Update ConvaTec work instructions and SOPs on a regular basis.
- Participate in projects within the team.
- Skills & Experience:
- Experience in Collections, Accounts Receivable, financial analysis, credit, or related areas within the Order to Cash / Invoice to Cash process, preferably 2 to 3 years;
- Working knowledge of a wider range of markets. Especially Brazilian markets.
- Effectively communicates in business English in all situations. Fluency in Portuguese is also