We are looking for a Senior Business Analyst - CRM, BI & Data to support initiatives related to CRM, Business Intelligence, data, analytics, and AI-enabled solutions.
Responsibilities:
- Lead discovery sessions, workshops, and interviews with business and technical stakeholders.
- Gather, analyze, document, validate, and manage functional and non-functional requirements.
- Translate business needs into user stories, acceptance criteria, process flows, business rules, functional specifications, and UAT scenarios.
- Manage product backlogs and support sprint planning, backlog refinement, demos, release planning, UAT, and defect triage.
- Define CRM requirements for sales, service, case management, customer journeys, workflows, fields, forms, integrations, security, and reporting.
- Gather BI and Power BI requirements for dashboards, reports, KPIs, analytics, scorecards, data sources, refresh frequency, security, and acceptance criteria.
- Document data requirements, mappings, flows, source systems, integrations, data lineage, validation rules, and data quality needs.
- Collaborate with Product Owners, CRM consultants, developers, architects, BI developers, data engineers, business leaders, and technical teams.
- Support validation of CRM enhancements, Power BI dashboards, reports, integrations, data solutions, and AI-enabled initiatives.
Requirements:
- 5+ years of experience as a Business Analyst, Senior Business Analyst, Product Analyst, Functional Analyst, or similar role.
- Experience managing requirements in complex or cross-functional technology environments.
- Experience with CRM platforms; Microsoft Dynamics 365 is strongly preferred.
- Experience with CRM processes, workflows, business rules, customer journeys, integrations, forms, fields, security, and reporting.
- Experience gathering requirements for Power BI, BI dashboards, reports, KPIs, analytics, and self-service BI.
- Experience with data sources, data flows, data mapping, data quality, data lineage
📌 Senior Business Analyst (Bogotá)
🏢 SQDM
📍 Bogotá