locations
- Bogota (Versátil)
- time type
- Full time
- posted on
- Posted Today
- job requisition id
- JR111481
Be the one building AI-powered experiences where they matter most.
- At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
- Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.
- Resumen de descripción de puesto
Positions in this job family are responsible for managing customer accounts and ensuring customer satisfaction. Activities include:
- Managing the relationship between the organization and its customers through face-to-face and virtual interactions;
- Assessing customer needs and suggesting appropriate products, services, and/or solutions;
- Understanding their client segment (i.e., industry, company size and type, geography) and developing medium to long term sales plans and preparing strategies to protect, grow and diversify the relationship with targeted customers;
- Specializing in a specific aspect or function of the product and selling it's functionality to customers;
- Conducting face-to-face and remote overlay sales to existing customers.
- Account Management Direct focuses on selling organizational products or services directly to new accounts or expanding upon existing accounts.- Expectations for this job profile are typically as follows:
- Manages a subfunctional and/or geography-specific business area that is typically made of more than 1 sub-teams.
- Works with initiatives and problems that often span and have impact across their sub-teams and adjacent teams.
- Interacts with senior management to discuss high importance issues.
- Directs team activities t