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Job Description
Your Role:
We are seeking a skilled, customer-focused Support Engineer to join our team. This role involves providing operational and troubleshooting support for our Kubernetes-based platform services, including Port.io, and CI/CD DevSecOps framework called Argo. The ideal candidate will have a deep understanding of container orchestration, cloud-native application deployments using DevSecOps frameworks, and troubleshooting distributed systems. As a Support Engineer, you will work closely with developers, operations teams, and clients to ensure the stability, performance,



and reliability of our platform services.

Provide technical support for Kubernetes clusters, Port.io platform services, Argo DevSecOps platform, and resolving customer issues and ensuring system reliability.
Monitor the health and performance of Kubernetes clusters, Port.io, and Medtronic’s Argo environments using tools like Dynatrace, Prometheus, Grafana, and Kibana.
Investigate and troubleshoot issues related to networking, storage, security, and application deployments within Kubernetes.
Collaborate with development and operations teams to improve platform stability and automate routine maintenance tasks.
Help troubleshoot container images from teams experiencing challenges getting their containers to run correctly.
Manage and optimize Helm charts, Argo CD, Flux CD, YAML configurations, and other deployment artifacts.
Using, configuring, and maintaining GitLab CI runners.
Develop an

📌 DevOps Engineer (Bogotá)
🏢 Capgemini
📍 Bogotá