About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.
- Operate independently to solve complex client problems and identify innovative solutions, receiving guidance only in very complicated situations.
- Deliver high-value customer service to Visa clients and staff, advocating for clients and exceeding expectations.
- Handle escalated client issues and serve as an escalation point for complex matters.
- Lead and assist in department projects and initiatives, including cross-functional efforts between clients and internal teams.




- Collaborate proactively with clients to identify efficiencies, customer impacts, and required actions, maintaining communication through completion.
- Advocate for Visa clients to internal stakeholders, including Client Success Managers, Sales, Product, Systems, Risk, and Legal teams.
- Coordinate resources to achieve Visa and client goals, resolve client inquiries promptly, and maintain updated support documentation.
- Build strong relationships with key clients and stakeholders, representing clients within Visa to prioritize enhancements.
- Identify operational improvements to boost service quality and efficiency.
- Report project accomplishments to senior management and act as a liaison for problem management and system enhancement support.
- Educate clients on best practices and manage complex change requests, negotiating and managing expectations.
- Notify clients of critical problems or maintenance outages and stay in

📌 Trilingual Client Care Consultant (Bogotá)
🏢 Visa Colombia
📍 Bogotá