Job Summary
The
Systems Engineer Lead
leads day-to-day systems and cloud engineering operations for the Mosaic Infrastructure Managed Services engagement, overseeing a team responsible for server, cloud, storage, middleware, IAM, and database platforms across the client's roughly 60-site footprint in the United States, Canada, Brazil, Peru, and Paraguay. This role combines senior hands-on engineering with team leadership, ensuring the data center and cloud environment is reliable, secure, and scaled appropriately, while working closely with the Cloud/Infrastructure Architect on design and standards.
Responsibilities
- Lead the day-to-day work of the systems and cloud engineering team, assigning and prioritizing tickets, changes, and projects across Sr./Jr. System & Cloud Engineers and Database Administrators.
- Provide hands-on senior-level engineering support for complex server, virtualization, storage, and cloud issues that require escalation beyond Tier 2/3.
- Partner with the Cloud/Infrastructure Architect to implement data center and cloud designs, standards,
and capacity plans across the managed server and database estate.
- Own server and database capacity management, monitoring headroom against the account's volume/growth model and recommending scaling actions.
- Oversee patch management and vulnerability remediation for the server estate, coordinating with the NOC's patching team (NOC Analyst Sr.) and Security.
- Lead identity and access management (IAM), middleware, and cross-platform server operations coverage across the team.
- Coordinate database administration oversight, ensuring performance, backup/recovery, and availability standards are met across managed databases.
- Serve as an escalation point for major systems/cloud incidents, driving root cause analysis and remediation.
- Support data center and cloud migration, consolidation, or transition projects, including planning and execution oversight.
- Mentor and develop System & Cloud Engineer Sr./J
📌 Systems Engineer Lead (Bogotá)
🏢 Auxis
📍 Bogotá