Bilingual Operations Analyst
Marsh | Bogotá, Colombia | Full-time | Hybrid
At Marsh, every role plays an important part in helping clients move forward with confidence. We’re looking for a
Bilingual Operations Analyst
who enjoys keeping things organized, solving problems, and delivering great service in a fast-paced environment.
This is a strong opportunity for someone who wants to build a career in insurance operations, gain exposure to international clients, and develop skills that can open doors to future growth in areas such as policy service, claims, negotiation, and other insurance-related functions.
What You’ll Do
In this role, you will support insurance operations and client service activities for Puerto Rico-based clients, helping ensure requests are handled accurately and on time. Your day-to-day work will include:
- Managing assigned tasks through a workflow system.
- Communicating with insurance carriers by email to support requests and follow-ups.
- Tracking deliveries and confirming timely completion with carriers.
- Following up with clients on completed deliveries and helping resolve any issues that may arise.
- Supporting report preparation, data entry, and internal database maintenance.
- Helping the team meet SLAs, KPIs, and business goals.
- Supporting basic operational and transactional requests from internal colleagues.
- Assisting senior team members with special projects, reporting, and process improvements.
- Contributing to high-quality service delivery and operational compliance.
What We’re Looking For
We’d love to hear from you if you have:
- A professional degree, or you are close to graduating, preferably in Finance or a related field.
- 1–2 years of experience in any of the following areas:
- Banking
- Credit cards
- BPO for U.S.-based clients
- U.S. insurance policies
- Recent graduates are also welcome to apply.
- Intermediate Excel skills.
- Strong command of Microsoft Office tools.
- Power BI knowledge is a plus.
- Advanced Engl