We are the top freight forwarders and logistics professionals network. We are looking for a proactive, detail-oriented, and service-driven Customer Service Representative to join our dynamic team in Pereira.

Key Responsibilities:
- Serve as the first point of contact for member inquiries via phone, email, and live chat.
- Provide accurate information about our services, events, and membership benefits.
- Support members in resolving issues promptly and professionally.
- Maintain and update member records in our CRM system.
- Follow up on open cases to ensure resolution and client satisfaction.
- Collaborate with the operations and sales team to ensure smooth communication and workflow.
- Prepare and share reports on client feedback and service performance.

Requirements:




- Fluent in English (spoken and written) – this is a must.
- Strong communication and interpersonal skills.
- Proactive problem-solving approach.
- Ability to manage multiple tasks and work under pressure.
- Previous customer service experience preferred, especially in logistics, events, or B2B environments.
- Basic computer skills (MS Office, CRM platforms).

We Offer:
- A professional and supportive work environment.
- Opportunities for growth within an international business network.
- Training on our systems, events, and global logistics industry.

Tipo de puesto: Jornada completa

📌 Customer Service Representtive (Pereira)
🏢 GKF Groups
📍 Pereira