*Important: This is a remote position, but candidates must be located in Medellín or the surrounding areas. If you are not currently located in Medellín or nearby, please do not apply.*
About the Role
Join our fast-paced, mission-critical courier dispatch team as a Remote Dispatcher / Customer Service Representative (CSR). You’ll play a key role in daily operations by coordinating time-sensitive deliveries, communicating with drivers and customers, and helping ensure service runs smoothly and efficiently.This role combines logistics, real-time problem-solving, and customer service in a fully remote work environment.
What You’ll Be Doing
- Dispatch time-sensitive deliveries with urgency and accuracy
- Track and adjust driver routes in real time
- Communicate clearly and professionally with drivers and customers
- Provide updates and accurate ETAs
- Log activity and maintain accurate records
- Resolve issues quickly while maintaining high service levels
Work Environment
- Fully remote position
- Collaborative and experienced team
- Fast-paced, logistics-focused environment
- Opportunity to work independently while staying connected with the operations team
Who We’re Looking For
- Must have previous dispatching experience in the courier or delivery industry
- Must be located in Medellín or surrounding areas
- Strong multitasking and decision-making skills
- Ability to stay calm and organized under pressure
- Excellent communication skills with both customers and drivers
- Familiarity with Atlanta and the Southeast is a plus
Why You’ll Love This Job
- Competitive pay
- Paid Time Off (PTO)
- Adaptable scheduling
- Growth opportunities
Ready to join a team that values speed, accuracy, communication, and teamwork? Apply today.