Customer Service Representative – Hybrid

Medellín, Antioquia, Colombia

Come build your career.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:

As a Customer Service Representative, you’ll be part of our Tools & Outdoor team working as a hybrid employee. You’ll get to:

· Effectively and professionally handles all customer inquiries - calls, email, web, and fax transactions to ensure satisfaction, while supporting Stanley Black & Decker’s Key Performance Indicators (KPIs).

· KPIs measured will include abandonment rate and answer time.

· Acts as a liaison with sales personnel, distributors,



and service personnel to meet and exceed customer expectations.

· Consistently improves and manages customer communication flow on promotions and product information. · Updates, maintains, and analyzes customer account profiles.

· Maintains working knowledge of all company products, services, and promotions.

· Assists in training new employees in addition to other duties as assigned by management.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

· High School Diploma or its equivalent required

· 6 months to 1 years’ worth of experience within customer service and call center environment

· Proficient in Microsoft Office; Excel, PowerPoint, Word. SAP & Salesforce, Zendesk preferred.

· Interpreting KPI’S

· High level of English

· Excellent written and

📌 Customer Service Representative (Medellín)
🏢 Stanley Black & Decker Colombia Services
📍 Medellín