Provide strategic support to the assigned business area through in-depth data analysis, identification of trends, gaps, and opportunities for improvement, and the generation of actionable recommendations that drive operational efficiency, process quality, and KPI compliance.
Responsibilities:
- Strategic Analysis.
- Planning and Operational Efficiency.
- Tool and KPI Development.
- Executive Information Management.
- Cross-Functional Collaboration.
Position Requirements
Education and Experience:
- Bachelor’s degree in Human Resources, Administration, Industrial Engineering, Statistics, Computer Science, or related fields.
- Minimum of 2 years of experience in data analysis (Business Intelligence), predictive modeling, and process analysis and improvement. Experience in BPO and Call Center recruitment is preferred.
- Experience developing and analyzing dashboards, KPIs, and basic knowledge of financial indicators.
- Ability to create forecasting, simulation,
and scenario analysis models.
Soft Skills:
- Critical thinking and focus on problem-solving (High analytical and root-cause diagnostic skills).
- Results-oriented mindset and data-driven decision-making.
- Effective communication, especially the ability to translate complex data into clear and actionable findings (Proactive communication and stakeholder management across multiple leadership tiers).
- Autonomy and effective time management (Ability to work independently and prioritize under high-load environments).
- Cross-functional collaboration with multidisciplinary teams.
- Ability to influence strategic decisions without direct hierarchical authority.
- Documentation & Detail-Orientation:
High precision required (data integrity, version control, and structured handbooks).
- Languages:
Bilingual documentation and campaign handling (Spanish and English).
Technical Skills:
- Knowledge of recruitment and talent
📌 Business Intelligence Partner (Barranquilla)
🏢 Allied Global
📍 Barranquilla
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