ASSA ABLOY Integral Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have operations in over 70 countries, with over 52,000 colleagues around the world.

Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in Hospitality for a Collections Specialist.

Your Role in Keeping the Future in Safe Hands:
The Collections Specialist is responsible for managing an assigned portfolio of customer accounts and performing activities that support the Order-to-Cash process. This position focuses on collections, customer service, dispute resolution, account maintenance, and basic account reconciliations.



The role works closely with customers and internal teams to resolve outstanding balances, maintain accurate account records, and support cash flow objectives.

Essential Duties and Responsibilities:

Manage an assigned B2B customer collections portfolio and take appropriate action on past due accounts
Contact customers via phone, email, and written correspondence regarding outstanding balances.
Resolve routine customer disputes, payment discrepancies, and account inquiries.
Investigate and reconcile account balances, unapplied cash, and payment variances.
Maintain accurate customer records, billing information, and account documentation.
Respond to customer requests regarding invoices, statements, and payment status.
Prepare weekly and monthly aging reports and communicate collection risks to management.
Collaborate with Sales, Customer Service, Operations, and Billing teams to resolve issues that delay payment.
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📌 AR Specialist I (Bogotá)
🏢 Assa Abloy
📍 Bogotá