We are seeking a senior-level UX Researcher to support an enterprise employee-experience and internal-tooling research portfolio. This is a hands-on individual-contributor role for a researcher who can independently take ambiguous questions from initial scoping through study execution, synthesis, and decision-ready recommendations.

The work will span enterprise product, service, and operational workflows, with particular emphasis on understanding users' jobs, evaluating AI-enabled self-service experiences, and identifying opportunities to improve productivity and support experiences.

Enterprise experience strongly preferred.
Key Responsibilities

* Independently plan and conduct mixed-method qualitative and quantitative research across priority enterprise initiatives.

* Translate ambiguous business and product questions into clear research plans, appropriate methodologies, and actionable study designs.

* Plan and moderate research evaluating AI-enabled self-service experiences and opportunities to improve employee support.





* Test AI-enabled concepts to understand jobs to be done, adoption barriers, trust, validation behavior, and readiness for broader rollout.

* Develop participant and recruitment strategies, research plans, discussion guides, study materials, and other research artifacts.

* Synthesize qualitative and quantitative findings into concise, decision-ready recommendations for product, service, and operational stakeholders.

* Maintain and extend a jobs-to-be-done framework across multiple initiatives and connect new research findings to broader strategic opportunities.

* Translate jobs-to-be-done insights into product and operational decisions.

* Partner cross-functionally with Product, Design, Engineering, Operations, and Service stakeholders.

* Produce clear research readouts, executive-ready storytelling, and documentation of findings, implications, decisions, and recommended next steps.

* Maintain traceable research artifacts an

📌 #131505 - UX Researcher (Bogotá)
🏢 Lifted, an Upwork Company™
📍 Bogotá