Job Summary
The
OC Analyst
is responsible for administrating and supporting clients’ operating system environments according to best practices, ensuring high levels of system availability and performance.

Responsibilities
- Interpret alerts for operating system issues, hardware performance, security vulnerabilities, and other basic systems management tasks.
- Manage alerts for Microsoft Windows Server OS services such as DHCP, DNS, AD, and CA.
- Respond to events to ensure the highest level of system and infrastructure availability.
- Collaborate with client application teams to resolve operating system, availability, and performance-related issues.
- Monitor security, backup, and redundancy systems according to predefined standards.
- Work closely with and support the IT Service Desk, Engineering team, and vendors to expedite issue resolution.
- Regularly review logs of events based on organization/client requirements.
- Properly administer assigned tickets, including documentation, updates, and managing ticket performance.

Skills And Experience
EXPERIENCE




- 1+ years of experience in IT, infrastructure, technical support, or a related field is preferred.
- Basic experience administering Windows servers and understanding networking infrastructure.
- Hands-on familiarity with Active Directory.
- Experience or academic background in Computer Science, IT, or a related field is a plus.

EDUCATION
- High school diploma or equivalent is required.
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field is preferred. Equivalent professional experience will also be considered.

TECHNICAL COMPETENCIES
- Basic understanding of the ITIL framework and IT service management practices.
- Basic knowledge of Active Directory services.
- Familiarity with Linux operating systems is a plus.
- Understanding of backup and disaster recovery concepts and practices.
- Familiarity with Microsoft Office 365 and email security solutions.
- Basic under

📌 OC Analyst (Bogotá)
🏢 Auxis
📍 Bogotá