Only applicants from Colombia will be considered.

Remote Work Opportunity: Grow Your Career from Home at PeopleBlue Virtual Assistants.
We connect top Latin American talent with high-growth companies in the United States. We offer more than just a position; we provide a space where your personal, professional, and economic development truly matters. Whether you are looking for part-time or full-time roles, we have a place for you.

Role Overview

As a Legal Support Representative, you'll manage client inquiries across phone, email, chat, and SMS—handling multiple calls simultaneously, logging case updates, and proactively following up with clients throughout their legal journey. This fast-paced, high-volume role requires strong bilingual communication (English/Spanish), sharp multitasking skills, and the judgment to know when to escalate.

Key Responsibilities
- *Client Inquiry Management:*
Manage client inquiries via phone, email, chat, SMS, and social media, ensuring a positive, professional, and efficient client experience.
- *Call Handling:*




Handle inbound and outbound calls—often multiple simultaneously—logging and classifying each interaction (e.g., transfer, inquiry, follow-up).
- *Issue Escalation:*
Address client concerns and escalate complex or sensitive case issues to the appropriate attorney or department.
- *Case Status Follow-Up:*
Proactively follow up with clients regarding ongoing cases and pending requests, keeping them informed throughout the process.
- *Records Maintenance:*
Maintain and update client records and case documentation accurately within systems such as INSZoom or Docketwise.
- *Service Issue Prevention:*
Identify potential service issues before they escalate and initiate proactive solutions to protect the client experience.
- *Compliance & Best Practices:*
Stay current on company policies, procedures, and service standards; support ad hoc administrative tasks and projects as assigned

Requirements
- *Customer Service Experience (Mand

📌 Legal Support Representative (Colombia)
🏢 PeopleBlue
📍 Colombia