The roleWe are looking for a Functional Consultant to join our team. You will lead customer engagements by gathering requirements, providing solution recommendations, and documenting key decisions, configurations, and action plans to ensure successful implementation outcomes.Role ResponsibilitiesRunning discovery, consultation, and solution design sessions directly with end customers (hotels)Reviewing Delphi capabilities and best practices with customer stakeholdersAssessing and validating current business processes and desired future-state workflowsDocumenting configuration requirements and implementation recommendationsPre-engagement communications, customer correspondence, meeting invitationsFacilitating customer consultation sessions and workshopsDistributing to customers and publishing internally within the required timeframeCollaborating with PM, System Engineering, Training, and SupportStrong functional knowledge of hotel operations, specifically Meetings & Events, Group Sales, Catering, Event ManagementExperience in hotel sales, event planning or revenue-generating event operationsAbility to facilitate workshops, conduct business process reviews,



and recommend best practicesTranslating business requirements into configuration recommendationsWorking knowledge of Salesforce; Salesforce Administrator certification or equivalent strongly preferredExperience with Delphi or a comparable hospitality Sales & Catering solution highly desirableThe KLANIK Group now brings together more than 800 talents across 16 offices in Europe, North America, Latin America, Africa, and the Middle East.Our consultants are committed, passionate, and distinctive experts, involved in strategic projects thanks to their strong expertise in Software Engineering, DevOps, Cloud, Agile delivery, Cybersecurity, Big Data, and Artificial Intelligence.Beyond their core technical roles, KLANIK employees are continuously supported in their personal and professional development through several engaging and innovative initiatives:KONSCIOUS – an internal community dedicated to ecological, social, and environmental challengesKAMPUS – a certified technical training instituteKORNER – a technology startup incubatorKLANIK E-SPORTS – a professional e-sports club open to all employeesACT'IN KLANIK – We aim to engage our employees in the company’s growth by valuing their functional, technical, and creative skills.At KLANIK, we believe in combining technical excellence, innovation, and a strong human-centered culture to build long-term careers and impactful projects.Are you ready to be part of this new challenge?#J-18808-Ljbffr

📌 Senior Functional Consultant - Travel & Hospitality (Colombia)
🏢 Klanik
📍 Colombia