Program Delivery is the operational backbone of Huge. We sit at the intersection of strategy, design, and technology to orchestrate complex projects from concept to final delivery. By managing day-to-day team dynamics, client alignment, financial health, and resource allocation, we ensure our work moves seamlessly from strategic vision to real-world impact.
The role.
We’re seeking an operational Vice President of Global Managed Services to lead, scale, and elevate our globally distributed Managed Services team. You are a seasoned technical and operational leader who owns the MS function. Combining client service excellence with commercial accountability, you will re-orchestrate our technology and delivery operations to maximize client impact. Crucially, The VP of Managed Services will look at managed services through a modern lens—knowing exactly how to extend CMS platforms with AI and Generative AI to drive next-gen automation for our clients. The role reports to the Global Managing Director of Program Delivery.
Candidates are required to be based in or near the Bogotá metro area for in-office attendance at a minimum of 2 days a week.
What you’ll do.
Global Program Management & Operational Excellence
- Distributed Team Leadership: Direct, mentor, and inspire a large, globally distributed team of AEM architects, engineers, and service delivery managers operating across multiple time zones.
- Operational Rigor: Bring a strong programmatic sense to the organization. Define, track, and optimize operational KPIs, SLAs, and resource utilization to ensure profitable, 24/7/365 world-class delivery.
- Commercial Ownership: Own the financial health of Managed Services end to end tracking margin, performance against target utilization, staffing mix and flagging of delivery risk.
- Governance: Establish robust governance frameworks for integral account onboarding, incident management, continuous improvement, and risk mitigation.
Executive Client Partnership & Service Delive
📌 Vice President, Managed Services Colombia (Bogotá)
🏢 Huge
📍 Bogotá