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Sanofi Business Services (SBS), one of the 5 pillars of Sanofi’s Business Services organization, is setting up a new captive Business Services centre in Bogota to provide Account-to-Report, integrated Order-to-Cash as well as HR services.
With respect to integrated Order-to-Cash (iO2C) the Business Services centre will be covering the following areas of the process:
- Customer Master Data, Pricing & Commercial conditions
- Order Management
- Credit Management
- Collections & Account Receivables management
- Cash Application
- Claims & Disputes Management
- AR Monthly closing and Reporting
The purpose of this role is to:
- Deliver credit risk management services to SBS
- Assess new customer credit risk
- Assess customer portfolio risk
- Implement ad-hoc review of customer credit data
- Check credit availability and manage blocked sales orders
- Contribute to periodic reviews and updates to credit policy and guidelines and credit management operational framework
- Address operational issues and follow through to resolution in an effective and timely manner
- Deliver collections management services to SBS
- Review AR ageing reports, perform collection & dunning, escalat & follow-up actions
- Define and review customer collection strategies
- Address operational issues and follow through to resolution in an effective and timely manner
- Monitor operational KPIs and compliance with Sanofi policies and guidelines
- Contribute to Credit Committee and/or Ci2C Governance
- Supervise the team of collections & receivables management analysts
- Drive continuous improvement
- For these 2 legs of activities, Credit Risk & Collections Manage