Job Category
People Leader
Job Function
Customer Management
Job Sub Function
Customer Service Operations
All Job Posting Locations
Bogotá, Distrito Capital, Colombia
Job Description
We are searching for the best talent for Sr. Supervisor Order Management. “Reimagine the possibilities” at Johnson and Johnson Global Services employee with a focus on Customer Service. We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company. As a member of our Integral Services – Commercial Services team, you will haveaccess to a network that will help you build on your current skills and explore opportunities to grow your career. Together, we will reimagine business processes to become more effective, more efficient, and improve customer experience. This role will be part of the Global Services – Strategic Solutions and Commercial Services Team. This organization provides best-in-class, cost-effective Customer Service interactions, and compliance—in a J&J; way—to our Operating Companies around the world.
Purpose
The Sr. Supervisor role is responsible for providing holistic leadership and direct management for a team of up to 15 analysts within the GS Commercial Services Order Management team, to deliver exceptional frontline customer service. This includes managing day-to-day operations, time, and task prioritization, with a strong emphasis on safety, quality, compliance, budget, coaching and development. The Sr. Supervisor will oversee customer interactions, handle escalations, inquiries, and issue resolution in partnership with cross-functional team members while ensuring compliance with business policies and SOX requirements. The Sr. Supervisor has responsibility for and will monitor and drive KPI achievement against established service levels as well as identify and implement process improvements to enhance efficiency and cost savings.
You Will Be Responsible For
Daily Operations
- Provide leadership t
📌 Sr. Supervisor Order Management (Bogotá)
🏢 Johnson & Johnson
📍 Bogotá
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