SGS is seeking a GBS Program Supervisor to lead staff operations and ensure high service levels to Affiliate operations. You will monitor KPIs, optimize shift schedules, and coordinate with Affiliates to resolve issues across daily operations.
The role requires a Bachelor degree and 3+ years of supervisory experience in a GBS environment, with strong MS Office and back-office software proficiency, and a focus on data quality and continuous improvement.
📌 GBS Operations Lead — KPI-Driven Team (Bogotá)
🏢 SGS
📍 Bogotá
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