Auxis LLC is seeking a Problem Manager who will oversee the lifecycle of IT problems, prevent incidents, and drive permanent fixes across infrastructure. The role emphasizes proactive RCA, trend analysis, and collaboration with cross-functional teams to maintain the Known Error Database (KEDB) and reduce incident volume hitting the service desk.
Candidates should have 3–5 years in IT, 2+ years in ITIL Problem Management, and hands-on RCA experience.
📌 IT Problem Manager: RCA (Bogotá)
🏢 Auxis
📍 Bogotá
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