For Enterprises, these are key factors of success. For us, they're our core expertise.
We work with integral iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.
We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve.
With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.
Sutherland
Digital Outcomes.
Job Description:
Job Summary
The Workforce Management (WFM) Analyst is responsible for forecasting workload demand, developing staffing and capacity plans, optimizing workforce utilization, and delivering analytical insights that support service level commitments and operational performance. This role partners with Operations, HR, Training, and business stakeholders to ensure the right resources are available at the right time while driving continuous improvement and operational efficiency.
Key Responsibilities
- Develop short- and long-term workload forecasts and staffing requirements.
- Create and maintain capacity plans to support service level and productivity targets.
- Analyze workforce performance, staffing variances, and forecast accuracy.
- Produce workforce reports, dashb