24 ago
|
shaip.ai
|
Colombia
Role Overview
The Executive provides overnight support for general contributors and partners, ensures smooth execution of active projects, and maintains continuity across time zones. The role requires understanding project guidelines, responding to contributor and partner queries, maintaining community engagement, and coordinating handovers with daytime teams. The executive also contributes to network expansion by conducting basic partner research and initial outreach.
Key Responsibilities
1. Active Project Support
● Understand project guidelines, tasks, tools, and workflow to guide contributors accurately.
● Respond to task-related questions (instructions, formatting, submission flow, timelines). ● Identify issues such as access problems, misunderstandings, or technical challenges and log them for daytime follow-up.
● Share immediate blockers or urgent issues with project leads as needed.
2. Contributor Support & Community Management
● Manage and respond to contributor queries on Discord, email, chat groups, and social channels.
● Support users with onboarding, profile setup,
and project access.
● Ensure contributors follow communication guidelines and maintain decorum in community channels.
● Share scheduled project updates, announcements, and reminders.
3. Partner Communication & Initial Outreach
● Respond to inbound partner queries received at night (email, LinkedIn, web forms).
● Collect basic capability details and log them for daytime review.
● Conduct initial outreach and follow-up for potential partners discovered through automation or manual research.
● Support expansion of Shaip’s partner and contributor network across geographies.
4. Operational Coordination & Reporting
● Maintain a detailed night-shift log capturing: ○ contributor queries handled ○ partner messages received ○ project issues observed ○ pending items requiring follow-up
● Update VMS portal, sheets, and trackers when required.
● Ensure smooth handover to daytime stakeholders, includi
📌 Customer Support Night shift (Colombia)
🏢 shaip.ai
📍 Colombia