Cheqroom is the leading Asset Operations Platform, trusted by 1,400+ organizations to manage over $5 billion in mission-critical equipment — from universities and government agencies to Fortune 100 companies. We keep work in motion.
ABOUT THE ROLE
The Associate CXM - Support is the first human touchpoint in Cheqroom's support experience. When our HubSpot chat agent takes its first pass at an inbound conversation and the customer needs a person, this role picks it up — delivering fast, accurate, empathetic resolution across chat and email during the first half of the US support day.
This is a role for someone who wants to learn a product deeply and build a career in customer experience. You'll start with a structured ramp into the Cheqroom platform — core equipment workflows, the mobile app and barcode scanning, data imports, and the authentication layer our customers rely on (SSO/SAML and LDAP). Nobody arrives knowing this; you'll learn it using our playbooks,
internal troubleshooting guides, and defect history as your curriculum.
The day-to-day centers on three things: owning the morning chat and email queue within SLA, executing provisioning and data-upload work that keeps new customers moving, and giving hands-on support to the CXMs leading onboardings. You'll work from established playbooks with day-to-day direction from the CXM - Support, and own the quality of every interaction you touch.
This role is the entry point into Cheqroom's CX career ladder. Strong performance here builds directly toward the CXM level.
SCHEDULE & COVERAGE
- Working hours: Monday–Friday, 7:00 AM–3:00 PM ET
- Live chat ownership: 7:00 AM–12:00 PM ET, the human layer behind our HubSpot chat agent's first pass
- Midday handoff: hand the chat queue to the CXM - Support at 12:00 PM ET, with a status note on every open conversation — no silent queue drops
- Afternoon fo