Ensure new and existing ACI customers receive a first-class delivery service in accordance with customer expectations and contractual agreements
Identify and develop solutions for customers using company products, outsourced solutions and/or proprietary tools/techniques implemented by others
Define customer needs and develop plans and proposals for project delivery
Analyze clients' business needs and recommend appropriate information technology solutions using ACI methodologies
Conduct analysis of corporate objectives, business functions and processes
Work with project delivery teams to solve product-related issues and recommend workaround solutions
Communicate regularly with Technical Consultants and project managers, providing status updates and relevant business information
Support regional/product business development and sales support efforts for a territory, industry or account
Assist customers with implementation efforts to ensure successful product adoption
Assist with mitigation actions and contingencies
Identify information needed to clarify risks or business situations, obtain it from appropriate sources, and use skillful questioning
Perform other duties as assigned
Understand and adhere to corporate policies, including the ACI Code of Business Conduct and Ethics
Requirements
Bachelor's degree in Computer Science, Information Systems/Management,
Business, Accounting or Finance or equivalent experience
2+ years of experience in technology, consulting, or related roles (early-career profiles welcome)
English level: at least B2 (required)
Ability to communicate in a integral environment
Standard work environment
Majority of time spent on PC
Core Competencies
Demonstrates expertise in analyzing business needs and delivering tailored information technology solutions while ensuring exceptional customer service and adherence to corporate policies.
Proficient in project delivery, communication, and supporting business development efforts.
Highest-signal resume keywords
Bachelor's Degree in Computer Science
2+ Years of Experience in Technology Consulting
English Level B2
Customer Needs Analysis
Project Delivery Support
ATS Optimization Keywords
Hard Skills
Information Technology Solutions
Business Analysis
Project Delivery
Risk Identification
Solution Development
Soft Skills
Effective Communication
Problem Solving
Customer Service Orientation
Industry Keywords
ACI Methodologies
Business Development
Contractual Agreements
Corporate Policies
Code of Business Conduct
Tools & Technologies
Proprietary Tools
Outsourced Solutions
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