About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Job Summary Specializes in responding, resolving, and supporting external or internal customer or client issues. Investigates, analyzes, and solves transaction, billing, technical, and/or contract issues. Requires knowledge of the firm's products and services. May use multiple contact channels with customer or client (phone, email, chat, social media). Employees in this job family are on the bonus plan of Call Center Plan (QIP). All roles require digital fluency,





including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work. Key Responsibilities
Execute a range of client support and back-office tasks related to Disputes, following established policies and procedures.
Manage various dispute-related mailboxes.
Address client inquiries and complaints, providing appropriate solutions.
Assist with client onboarding, decommissioning, and post-onboarding tasks.
Handle procedure documentation, updates, and communication.
Manage internal audit reports to ensure accuracy in dispute resolution processes.
Collaborate with different lines of business as required.
Support the Dispute Processing, Flex, and Intake teams with additional dispute-related tasks as needed.
Facilitate the research and resolution of simple dispute claims and, over time, acquire the skills and knowledge required to manage more complex dispute

? Sr. Client Care Ops Support (Bogotá)
? Visa
? Bogotá

📌 Sr. Client Care Ops Support (Bogotá)
🏢 Sin nombre
📍 Bogotá