Credit Risk & Collection Management Manager
Location: Bogotá
About the job
Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do.
Build a career and you can be part of transforming our business while helping to change millions of lives.
Sanofi Business Services (SBS), one of the 5 pillars of Sanofi's Business Services organization, is setting up a new captive Business Services centre in Bogota to provide Account-to-Report, integrated Order-to-Cash as well as HR services.
With respect to integrated Order-to-Cash (iO2C) the Business Services centre will be covering the following areas of the process:
Customer Master Data
Pricing & Commercial conditions
Order Management
Credit Management
Collections & Account Receivables management
Cash Application
Claims & Disputes Management
AR Monthly closing and Reporting
The purpose of this role is to:
Deliver credit risk management services to SBS
Assess new customer credit risk
Assess customer portfolio risk
Implement ad-hoc review of customer credit data
Check credit availability and manage blocked sales orders
Contribute to periodic reviews and updates to credit policy and guidelines and credit management operational framework
Address operational issues and follow through to resolution in an effective and timely manner
Deliver collections management services to SBS
Review AR ageing reports, perform collection & dunning, escalation & follow‐up actions
Define and review customer collection strategies
Address operational issues and follow through to resolution in an effective and timely manner
Monitor operational KPIs and compliance with Sanofi policies and guidelines
Contribute to Credit Committee and/or Ci2C Governance
Supervise the team of collections & receivables management analysts
Drive continuous improvement
Main Responsibilities
Deliver credit management services to SBS: collect new customer's data for credit assessment, run risk & scoring tool and assign / update credit data
Collect existing customer internal and external data, run risk & scoring tool, analyse and fine‐tune the outcome and update credit data annually on an ad‐hoc basis
Check credit availability, manage blocked sales, document the case
Deliver collections management services to SBS
Review AR ageing reports, perform collection & dunning, escalation & follow‐up actions
Dispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility
Contribute to business reviews and define & review customer collection strategies
Contribute to business reviews and to updates to credit policy definition
Ensure compliance of processes, transactions and reports with Sanofi policies and guidelines
Monitor operational KPIs to pro‐actively manage execution issues
Supervise and coach credit management analysts
Provide expertise and coaching
Anticipate workload and allocate resources for effective and efficient delivery
Active participation in the selection of new employees
Evaluate employee performance, determine training needs, develop talent
Address performance issues and make recommendations for personnel actions
Shape and promote a culture of collaboration, trust, and teamwork, throughout the team through leadership and effective communication
Focusing on employee retention and engagement, advises actions to management in this relation
Motivate and reward employees by recommending salary increases, bonuses and promotions
Makes,



updates the job description of direct subordinates
Provides the necessary information for HR
Build, document and transfer Ci2C Core Model process knowledge (Level 6/7) relating to Credit Management
Continous improvement
Identify process improvement opportunities through elimination of redundant activities
Participate in process automation initiatives and ensure seamless adoption and transition
Participate in global projects as required
Determine the training needs of direct subordinates, provide the professional trainings of them according to the procedures and work instructions
Make up to date his/her professional knowledge, participate on trainings, study professional publications, make personal contact, set up benchmark goals, participate in professional community
About you
Experience:
Experience in running services within a Business Services organization (advantageous); Expertise in Credit Management process and activities (essential); Expertise in collections & receivables management process and activities (essential)
Soft and technical skills:
Understand and evaluate financial statements, perform detailed financial analyses and determine credit risk of customers (essential); Good business acumen (advantageous); Strong problem solving, deductive and analytical skills (advantageous); Technical Hands‐on experience of SAP FI and other accounts receivable / credit mgmt.
related IT tools (essential); Knowledge of Microsoft Office and expertise of MS Excel (essential); Interpersonal Ability to interact with internal and external clients in a professional manner (essential); Team player, able to work collaboratively transversally and with Ci2C front line teams with an end to end mindset (essential); Good communication skills (advantageous); Attentive to customer needs and feedback (advantageous); Leadership Ability to work independently and take ownership of tasks and processes (essential); Ability to organize, prioritize and structure the tasks for oneself and direct reports (essential); Attentive to detail and works with precision (advantageous); Action oriented, delivery driven, change agent (advantageous); Lead by example to deliver high quality service, customer satisfaction (advantageous); Sound proven hands‐on experience in Credit Management preferably in an international multicultural environment (essential); Team supervision in a Business Services environment (advantageous)
Education:
Graduate degree in accounting or finance (essential)
Languages:
Fluent in English & Spanish (essential); Knowledge of other European languages (advantageous)
Why choose us?
Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
You'll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best‐in‐class and driving conversions.
You'll be part of a truly diverse cross‐cultural team and can have real business impact.
Versátil working policies, including up to 50% remote work.
Private medical care, life and health insurance, and gender‐neutral paid parental leave.
Colombia is one of Sanofi's key locations for new talents,



having a big footprint with the Bogota HUB and its best‐in‐class operation.
Mexico and Argentina play an instrumental part in creating best practice and innovation within our 3 vaccines production plants.
Pursue progress.
Discover extraordinary.
We provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
This information will be treated confidentially and will not impact your application.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
#LI-LAT #LI-Hybrid Pursue progress, discover extraordinary Better is out there.
Better medications, better outcomes, better science.
But progress doesn't happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen.
So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
We are an R&D; driven, AI-powered biopharma company committed to improving people's lives and creating compelling growth.
Our team is guided by one purpose: we chase the miracles of science to improve people's lives.
We want to build a healthier, more resilient world, and turn the impossible into the possible by discovering, developing, and delivering medicines and vaccines for millions of people around the world.
Discover more about us visiting or via our movie We are Sanofi Start a career that makes a difference.
Reinvention is in our DNA.
It's what drove our evolution from a small French enterprise to one of the world's leading biopharma companies.
Whether it's using AI to shorten drug‐discovery times or building trust in healthcare, you could be helping our teams make life better for patients, partners, and communities.
This is where you grow your career.
We open the door for you to explore new opportunities, push your limits, and connect with people who are driven by a shared purpose: we chase the miracles of science to improve people's lives.
We are an R&D; driven, AI-powered biopharma company committed to improving people's lives and creating compelling growth.
Our team is guided by one purpose: we chase the miracles of science to improve people's lives.
We want to build a healthier, more resilient world, and turn the impossible into the possible by discovering, developing, and delivering medicines and vaccines for millions of people around the world.
We open the door for you to explore new opportunities, push your limits, and connect with people who are driven by a shared purpose: we chase the miracles of science to improve people's lives.
To apply under the disability condition, it is necessary to have a certificate issued in accordance with the provisions of the Ministry of Health and Social Protection to comply with the obligations established in Law **** of **** regarding the hiring of people with disabilities.
If you require any reasonable accommodation or adjustment during the recruitment process, please inform the Talent Acquisition team.
This information will be treated confidentially and will not impact your application.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
We are Sanofi Start a career that makes a difference.
Reinvention is in our DNA...
#J-*****-Ljbffr

📌 Credit Risk And Collection Management Manager (Bogotá)
🏢 Sanofi
📍 Bogotá