Company Description
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics: these are our core expertise. We work with iconic brands worldwide, bringing market-leading technology and business process excellence.
With over 200 unique inventions under several patents in AI and other critical technologies, we drive digital transformation and pioneer new solutions, all through a seamless "as a service" model.
We bring together human expertise and artificial intelligence to unlock new possibilities and transformative outcomes.
Job Description
We're looking for a Customer Service Representative with strong English skills to deliver friendly, efficient, and accurate support to our customers.
Main Responsibilities
Support customers via phone, chat, or email, meeting performance goals
Own customer issues through to resolution,



escalating when needed
Document interactions accurately and keep customer information updated
Handle sensitive information with confidentiality and care
Qualifications
Required:
? B2+ English communication skills (minimum)
? High school diploma or equivalent
? Ability to multitask and navigate multiple systems efficiently
? Customer-focused mindset with strong problem-solving abilities
? Attention to detail and accuracy in data handling
⌨️ Basic computer skills (CRM tools, email, spreadsheets)
Additional Information
All your information will be kept confidential according to EEO guidelines.

📌 Bogotá | Bilingual Customer Service Specialist I CT
🏢 Sutherland
📍 Bogotá