About Extenteam:
Extenteam is an AI-driven operations platform for short-term rental property managers. We handle guest communication and daily workflows for over 80,000 properties through a proprietary platform (Tailwind) that combines AI automation with human-in-the-loop oversight. We are headquartered in Miami with our Shared Services team based in Manila.

We are hiring a Software Engineer dedicated to our Shared Services operation. This is a ticket-driven role focused on rapidly solving real problems for the people who run our service operation every day.

The Role:
Your customers are internal: our agents in Manila, our Ops Leads and Team Leads, our Customer Success team, and our enterprise clients when they escalate technical issues. Every day, these groups file tickets describing things that are broken, slow, missing, or could be automated. Your job is to work through that queue, ship fixes, and build the tooling that compounds over time.

This is not a roadmap-driven engineering role. You are not waiting for a PM to scope work. You are reading tickets,



asking the right clarifying questions, prioritizing what matters, and shipping working code fast.

You report into Engineering and partner directly with the Head of Operations and the Head of Shared Services Operations.

What You Will Do Every Day:
- Triage incoming tickets from agents, Team Leads, Customer Success, and clients
- Diagnose the underlying problem (often it is not what the ticket says)
- Ship fixes, automations, and small tools that solve the immediate need
- Identify patterns across tickets and build durable solutions that prevent the same ticket from coming back
- Pair with operations users to validate that your fix actually worked
- Maintain and improve the internal tools you build over time

What You Will Build:
Examples of work you would own:
- An anomaly detector that flags AI replies violating OTA platform rules (Airbnb, VRBO ToS) before they reach the guest
- A daily QA sampling tool that

📌 Software Engineer (Colombia)
🏢 Extenteam Careers
📍 Colombia