We’re Hiring: Training Manager

Are you ready to lead, transform, and elevate learning strategiesin a high-impact environment?

This is your opportunity to drive talent readiness, improve performance, and shape the future of our operations.

Your Mission

As a Training Manager, you will design and execute end-to-end training strategies that directly impact Quality of Hire, performance, and business resultsacross multiple campaigns.

You won’t just manage training

You’ll drive results through people development

What You’ll Be Doing

✨ Strategic Impact
- Lead training strategies aligned with business KPIs (QOH, CSAT, AHT, Sales, QA)
- Identify gaps through data (attrition, performance trends)
- Partner with Talent Acquisition & Operations to ensure hiring success

✨ Learning & Development
- Design and implement training programs (NHT, Nesting, Upskilling)
- Create engaging content (playbooks, simulations, role plays)
- Ensure high-quality delivery across all learning initiatives

✨ Performance & Quality
- Measure training effectiveness and optimize outcomes




- Drive initiatives to reduce early attrition
- Align with QA to ensure consistency and continuous improvement

✨ Leadership & Influence
- Lead and develop trainers and training teams
- Collaborate with key stakeholders across TA, Ops, and QA
- Drive calibration and alignment across the business

Location:On-site - Bogotá

Schedule:Monday to Friday, 8:00 AM - 6:00 PM
- ️ This is a position of trust and leadership, so availability to support on weekends may be required based on business needs

What We’re Looking For
- Strong experience in training within BPO environments:
- Strategic mindset with data-driven decision making
- Proven leadership and stakeholder management skills
- Passion for learning, development, and people impact

What’s in it for you?

✨ High visibility role with direct business impact

✨ Opportunity to lead and transform training strategy

✨ Career growth in a dynamic, fast-paced environment

✨

📌 Training Manager (Bogotá)
🏢 Contactpoint 360
📍 Bogotá