Join the ContactPoint360 Family today!

We’re looking for a Supervisor who’s ready to lead with heart, drive results, and bring out the best in their team!

What we offer:

- Bonuses: Based on OPS performance

- Schedule: 42 hours per week

- Days Off: Based on operational needs

Your mission:

- Lead, coordinate, and support agents and administrative staff

- Ensure clear communication of goals, policies, and company values

- ❓ Address team questions and provide timely support

- Identify challenges and suggest improvements

- Monitor KPIs, coach team members, and deliver feedback

- Ensure achievement of goals and high performance

- Prepare and analyze reports for your team and leadership





- Collaborate with other supervisors to execute strategic action plans

- Support client needs with solutions and accountability

- ️ Organize team schedules and rotations

- Track performance daily, weekly, monthly, and beyond

- Manage pre-payroll reports and ensure timely follow-up

- Handle escalations via phone, email, text, or chat

- Be responsive to all communications from leadership

- Foster professional growth and skills in your team

Are you ready to lead, inspire, and grow?

Apply now and let’s make an impact together!

📌 Supervisor OHS (Colombia)
🏢 Contactpoint 360
📍 Colombia