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Are you passionate about IT or cloud-based solutions and ready to boost your career in B2B technical sales?
Join Concentrix at our Ecotek site in Bogotá and be part of a dynamic team driving innovation in cloud and IT sales.
This is a Monday-to-Friday schedule position, where you'll work directly with corporate clients to deliver impactful B2B solutions and business value.
If you thrive in fast-paced sales environments and enjoy helping businesses grow through tech, we'd love to hear from you!
Responsibilities
Manage high volume of customer contacts and communications through phone and email each day
Use contact search and productivity tools to verify contact information is accurate
Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
Develop a level of product knowledge to speak intelligently to customers and address specific objections
Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems




Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, the Voice of the Customer
Initiate steps through appropriate communication channels to address customer concerns or roadblocks prohibiting satisfaction or product usage
Work with teams and management to promote a positive customer experience
Qualifications
2+ years of experience in B2B (most recent preferred) or B2C sales environments, end-to-end sales process
Prior success in achievement of personal and team sales quota/goals
Lead profiling
Previous experience handling stakeholders, customer facing or back-office roles
Experience learning new technology and data
Excellent knowledge of MS Office programs
Experience working with Salesforce.com or similar CRM
Experience or willingness to work from home
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Software Development
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📌 Customer Success Manager (Bogotá)
🏢 Empresa reconocida
📍 Bogotá