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About Us
Nu is the world's largest digital banking platform outside of Asia, serving over 118 million customers across Brazil, Mexico, and Colombia.
The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services.
Our Customer Excellence Team
We are building a community of fanatical customers, and we do that by providing outstanding customer experience to everyone.
Everything we do has our clients in the center of it – from the way we design our products to how we handle every customer interaction.
We are building meaningful relationships with each of our clients, and that's why millions of Latin Americans love us.
Role Overview
As a Customer Excellence Junior Analyst, you're expected to:
Provide support to our customers answering chats, emails and calls
Empower our customers by making sure they know our app's features
Analyze customer's application data and documents submitted
Collect feedback and suggestions from customers and prospects
Triage and treat potential bugs and operational issues affecting customers
Track claims on our chargeback process
Call customers to confirm information needed on potential fraud cases
Reach out to late customers to explain payment plans
Identify opportunities to improve our internal processes and share with leaders
Qualifications
Studying or have a professional degree (nice to have)
Spanish speakers and have intermediate/advanced knowledge of English (nice to have)
Passionate about Customer Service and technology
Great people skills – good listeners,



and enjoy engaging in discussions with people from different backgrounds and are willing to go beyond and enchant customers
Able to give and receive constructive feedback from a customer service point of view
Creative problem solver
Data-driven, analytical and multi-tasking skills
Very attentive to details
Able to develop rapport & demonstrate a caring attitude
Location
The position is based in Bogotá, Colombia.
Core Benefits
Health insurance
Vacations of 15 workdays
Nu Language – Language learning program
Parental leaves
Diversity and Inclusion at Nu
We want to build products and experiences for everyone who wants to take back control over their finances, that's why we build strong and diverse teams that rise up to the challenge.
We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation or background.
We are proud to say that 30% of our team recognize themselves as part of the LGBTQ+ community, and 40% of our team identify as women, in all positions and seniority levels.
We are a very process-light organization that values human interactions, and that is a very important part of our culture.
At nu, everyone has the opportunity to speak up and participate, grow and share ideas.
Hiring Process
Nubank continues to hire for all open roles, all interviewing and onboarding is done virtually.
Everyone new to the team and our current staff will be working from home for 7-8 weeks and 1 at the office (Bogotá).
Seniority level
Entry level
Employment type
Full-time
Job function
Other
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📌 Customer Excellence Analyst (Bogotá)
🏢 Nu Colombia
📍 Bogotá