Tätigkeitsbeschreibung:
Job Summary This position performs collection responsibilities according to established procedures for various types of customers.
He/She impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure.
This position manages customer import billing requests and responses.
He/She has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment.
This position must have a knowledge of multiple products, services, or business units.
Responsibilities:
Provides excellent customer service.
Responds to customer inquiries within required service level agreement.
Identifies, prioritizes, and resolves complex issues delaying payment.
Develops, creates, and analyzes collection and accounts receivable reports.
Updates customer and other stakeholder information using various software programs.
Monitors and maintains assigned customer accounts.
Submits recommendations to write-off account balances.
Work to the enhance the current process Speak to internal/external customer when required to clarify any question or request.
Experience Required:
6 months of experience in administrative areas
Academic Profile:
Bachelor's degree OR at least last semester if is student OR at least 1 year within UPS for other academic profile levels (REQUIRED)
Other requirements:
Excel required - Medium
Solid Performance or above in last performance review
Languages:
English 85% (Fluent - Required)
Qualifications:
Bachelor's Degree or International equivalent - Preferred
Bachelor's Degree or International equivalent in Business or related field - Preferred
Proficiency in the use of Microsoft Office products
Strong organizational and prioritization skills
Basic negotiation skills
Experience handling objections and gaining commitment - Preferred
Art der Anstellung:
Unbefristet
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