AgileEngine is an Inc. **** company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries.
We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLE We are looking for a Senior/Lead Salesforce Developer to own complex, high-scale post-sales platforms and AI-enabled workflows.
Working in US Central Time, you will build modern solutions with Apex/LWC, enhance enterprise Service Cloud features (like Omni-Channel and telephony), and balance innovation with stability by supporting existing Aura/Visualforce components.
WHAT YOU WILL DO - Support the unified work architecture for post-sales support and operational excellence across Salesforce Service Cloud and related operational systems.
- Work across active engineering workstreams including AI Case Summarization, bulk email/communications platform, omnichannel routing and case orchestration, agentic feedback sync, and Salesforce-to-data-platform integrations.
- Rotate into the DFR role to triage critical alerts, monitor platform health KPIs, handle keep-the-lights-on injects, track open incidents, investigate routing and automation failures, and document findings in Confluence.




MUST HAVES - 4+ years of experience in Salesforce Development roles .
- Strong development skills using Apex, LWC, and Flows .
- Expertise in Service Cloud, Salesforce integrations, and Omnichannel .
- Hands-on experience with production Salesforce support and troubleshooting.
- Proven ability in operational/incident ownership, monitoring, and incident management.
- Upper-intermediate English level.
NICE TO HAVES - Experience with complex routing/orchestration.
- Data Integrations: Specifically integrating Salesforce → Snowflake.
- DFR-like experience and familiarity with other observability/monitoring platforms.
- AI/agentic Salesforce experience.
PERKS AND BENEFITS - Growth without limits : build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget - Competitive compensation : get recognition that reflects your skills and impact, with regular performance and compensation reviews - Flexibility : work 100% remotely with versátil hours that support focus, autonomy, and a healthy work rhythm - Meaningful, modern projects : build impactful products using modern technologies alongside global teams and leading brands - Collaborative culture : join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized - Well-being support : access local well-being programs and people-focused support tailored to your location

📌 Salesforce Developer Id85155 (Cartagena)
🏢 Agileengine
📍 Cartagena