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Job Description

Job Summary

This position performs collection responsibilities according to established procedures for various types of customers. He/She impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. He/She has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units.

Responsibilities

- Provides excellent customer service.
- Responds to customer inquiries within required service level agreement.
- Identifies, prioritizes, and resolves complex issues delaying payment.
- Develops, creates, and analyzes collection and accounts receivable reports.
- Updates customer and other stakeholder information using various software programs.
- Monitors and maintains assigned customer accounts.
- Submits recommendations to write-off account balances.




- Work to the enhance the current process Speak to internal/external customer when required to clarify any question or request.

Experience Required

6 months of experience in administrative areas

Academic Profile

Bachelor’s degree OR at least last semester if is student OR at least 1 year within UPS for other academic profile levels (REQUIRED)

Other requirements

- Excel required – Medium
- Solid Performance or above in last performance review

Languages

English 85% (Fluent – Required)

Qualifications

- Bachelor’s Degree or International equivalent - Preferred
- Bachelor’s Degree or International equivalent in Business or related field - Preferred
- Proficiency in the use of Microsoft Office products Prior Collections experience Strong organizational and prioritization skills Basic negotiation skills Experience handling objections and gaining commitment - Preferred

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable general environment.

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📌 GBS Intermed Collections Assoc (Medellín)
🏢 M05 UPS GLOBAL BUSINESS SERVICES
📍 Medellín