Company description

Publicis Integral Delivery (PGD); Publicis Groupe’s industry leading globally connected capability platform. Where talent, technology & operations combine to delivery amazing solutions for our clients. Expertise across Media, Data, Technology, Commerce & Production in all regions of the world.

PGD is comprised of the best talent, and ways‑of‑working, which enables global scale, innovation and transformation, each day.

Culture, growth and wellbeing underline all aspects of Publicis Global Delivery.
WeArePGD

Overview

This is a leadership role on the unit's management team. You won't just run operations — you'll lead what operational excellence looks like for a modern, AI-enabled production unit, and you'll work with the leads to setup the systems, and processes that get us there. As Operations Director, you'll own the operating model for the unit — the platforms, processes, that turn a large, distributed team into a high-throughput, continuously improving production engine. You'll partner closely with the technology team to implement automation and AI,



and you'll report directly to senior leadership on efficiency, throughput, and the return on our investment in this capability.

Responsibilities
- Standing up the operating model
- Leading the onboarding of ~150 team members onto a new workflow management platform, driving adoption, training, and change management across the unit
- Defining and configuring 50+ distinct delivery workflows within the platform, ensuring each work type is mapped, standardized, and repeatable
- Establishing the operational standards, governance, and ways of working that turn ad hoc, manual processes into a disciplined production system

Driving continuous improvement
- Identifying specific steps, phases, or handoffs within workflows that are inefficient, redundant, or ripe for improvement
- Identifying and implementing opportunities for automation, working in partnership with the technology team to design, test, and r

📌 Program Management Associate Director (Bogotá)
🏢 Publicis Groupe Holdings
📍 Bogotá