About the Role
We are seeking a hands-on Amazon Connect Implementation and Support Engineer to assist with the configuration of development and production Amazon Connect environments. The professional will work with an internal team and existing implementation partners, executing defined technical requirements and supporting the integration with Salesforce as the organization transitions from RingCentral.
This is initially a three-month, full-time contract with an immediate start. The resource must be available Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time. Occasional after-hours support may be required for critical issues.
Your Key Contributions
- Implement Amazon Connect configurations in development and production environments based on defined requirements and implementation steps.
- Configure and maintain contact flows, queues, routing profiles, operating hours, prompts, callbacks and related Amazon Connect components.
- Assist with the Amazon Connect integration with Salesforce.
- Support the transition from RingCentral to Amazon Connect.
- Investigate and resolve Tier 2/3 Amazon Connect and VoIP-related issues.
- Perform configuration, functional and integration testing and support user acceptance testing.
- Troubleshoot call-flow, routing, integration and telephony issues using available logs and monitoring tools.
- Support production deployment, stabilization and, when necessary, critical after-hours incidents.
- Document configurations, technical changes, troubleshooting procedures and implementation results.
- Collaborate with the internal team, Salesforce and RingCentral specialists, and existing implementation partners.
What Makes You a Great Fit
- Hands-on experience implementing and supporting Amazon Connect.
- Experience configuring contact flows, queues, routing profiles and other core Amazon Connect components.
- Ability to independently investigate and resolve Tier 2/3 Amazon Connect and VoIP-related issues.
- Knowledge of contact-c
📌 Amazon Connect Implementation (Colombia)
🏢 The Lisinski Law Firm
📍 Colombia
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