IntouchCX is a integral leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About The Job
The Mental Health Practitioner will provide proactive and responsive psychological-wellbeing support to employees working in content moderation and related Trust & Safety functions. The role will strengthen psychological safety, normalize access to support, identify early signs of distress, and help employees develop sustainable coping and resilience skills.
As a Mental Health Practitioner, You Will…
Conduct scheduled and on-demand individual wellbeing coaching or short-term counselling within the practitioner’s professional scope.
Provide timely support for urgent wellbeing concerns, including same-day assistance where operationally required.
Facilitate small-group wellbeing sessions addressing team-specific needs, healthy coping, resilience, and stress management.
Deliver wellbeing and resilience content during onboarding and provide approved refresher or adhoc psychoeducation sessions.
Maintain a visible and approachable onsite presence through regular floor walks or walk-and-talk engagement while respecting privacy and clinical boundaries.
Identify and manage clinical and psychological risks, including suicide or self-harm risk assessments and established escalation procedures.
Provide crisis intervention and coordinate referrals to emergency, specialist, or community services when appropriate.
Support employees and operational teams following critical or potentially traumatic incidents, including clinically appropriate individual or group debriefing.
Maintain accurate, timely, and secure appointment, attendance, case-note, and follow-up records.
Protect confidentiality and report only aggregated wellbeing themes and trends, excluding clinical details and per
📌 Mental Health Practitioner (Bogotá)
🏢 IntouchCX
📍 Bogotá
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