About IntouchCX

IntouchCX is a integral leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

The Trainer, Trust & Safety, leads the end-to-end learning lifecycle for Trust & Safety teams, encompassing onboarding, policy deployment, nesting floor supervision, and targeted upskilling. The position ensures new hires transition smoothly into live production while achieving strict baseline accuracy standards.

As a Trainer, Trust & Safety, You Will…

Deliver structured onboarding and policy training sessions to new hire moderation cohorts.
Translate complex platform safety guidelines and edge cases into clear learning modules, SOPs, and quizzes.
Provide active floor mentorship and query resolution during the critical nesting phase to ensure production readiness.




Collaborate with QA and Operations teams to design targeted refresher interventions that resolve identified knowledge gaps.

As a Trainer, Trust & Safety, You Need…

Must successfully pass a background check
Have 2–6 years of experience in Trust & Safety / Content Moderation / BPO
Prior experience as a Trainer / Subject Matter Expert (SME) / Quality Analyst preferred
Professional fluency in Spanish and English
Strong facilitation, instructional design, and public speaking abilities
Capability to simplify dense, nuanced policy documentation into accessible training concepts
Constructive coaching skills to build confidence in trainees handling sensitive content
Proficiency in Google Workspace and MS Office applications
Ability to work in a fast-paced, hectic, changing environment
Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
Flexibility to work a variety of shifts, including days, evenings, weekends, holidays, or

📌 Trainer, Trust (Bogotá)
🏢 IntouchCX
📍 Bogotá