Our client is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With adaptable and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.
Our client is a global leader in the experience analytics space, having secured $1.4 billion in funding and expanded to 15 offices worldwide.
About the job
As a member of Mid-Market Customer Success team, you will be instrumental in maximizing customer lifetime value and driving revenue growth within a multi-million dollar book of business of post-sales customers. You will be responsible for building lasting relationships – with executives, front-line leadership, and platform end users alike – from kickoff to renewal via ongoing strategic guidance that demands executive alignment on goals and value and supports change management, mutual accountability to execution, strong adoption, value realization, and customer satisfaction.
This role will necessitate partnering closely with a large cross-functional team - including members of Implementation, Enablement, Customer Experience, Sales, and Product - to ensure the customer is supported at every stage of their journey.
What you’ll do :
● Relationship Management: Develop and maintain a trusted advisor relationship with key customer stakeholders & executive sponsors
● Executive Alignment: Demonstrate an intimate and aligned understanding of the customer - their business, opportunities, challenges, objectives, and overall data maturity Prepare and lead strategic meetings with executive leadership that advance customer maturity and adoption
and drive actionable and measurable outcomes and partnership success
● Drive Value: Align all partnership activities with key business objectives and measurable value outcomes, continuously demonstrating and communicating the value realized of our solutions to end users and buying commit