Company Overview

LeadTruffle is a TinySeed-backed AI-powered lead capture and qualification platform that helps home-service companies in the US - including plumbers, electricians, roofers, and HVAC contractors - respond to leads instantly and convert more of them into booked jobs using AI voice, email, and SMS automation.

We integrate directly with lead sources like Thumbtack, Yelp, Angi, Google, & Meta and CRMs like Jobber, Housecall Pro, and ServiceTitan.

Role Overview
We’re hiring our first dedicated Customer Success Manager to become the primary point of contact for customers after they sign up.
You’ll initially work closely with Bryan Shankman, our Co-founder and CEO, joining him on customer calls and gradually taking ownership of the post-sale customer experience. You’ll lead onboarding, run proactive check-ins, coordinate technical implementation, answer customer questions, and ensure customers get meaningful value from LeadTruffle.
This is not a scripted support position. We need someone who can build relationships, lead conversations, exercise good judgment,



and take ownership when the path forward isn’t obvious.

What You’ll Own

Customer Onboarding
Lead kickoff and onboarding calls with US-based customers
Learn each customer’s business, lead flow, goals, and definition of success
Create clear onboarding plans with owners, deadlines, and next steps
Keep customers engaged and moving toward launch
Coordinate account setup and integrations with our implementation specialist
Send clear call recaps and proactively follow up on outstanding items
You’ll initially join calls with our co-founder. Our goal is for you to independently lead standard customer onboarding within your first 60-90 days.

Proactive Customer Success
Run structured check-ins during each customer’s first 7, 14, and 28 days
Maintain an appropriate ongoing check-in cadence after launch
Monitor customer engagement, lead activity, results, and account health
Identify customers who are stuck, d

📌 Customer Success Manager (Colombia)
🏢 LeadTruffle
📍 Colombia