We are seeking a talented individual to join our Affinity team at Marsh. This role will be based in Bogotá, Colombia. This is a hybrid role that has a requirement of working at least three days a week in the office.

As an Operations Support Specialist, you will provide high-volume administrative and operational support related to insurance policy servicing, certificate tracking, payment follow-up, and account maintenance. You will ensure timely completion of back-office processing tasks, accurate tracking of client requests, and consistent documentation of work completed across multiple account types.

We will count on you to:

Process account changes, including address, authorized officer, and name updates
Handle certificate tracking tasks, including new and renewal certificates
Manage missed payment follow-up activities, including first, second, and third notices
Support policy transactions such as cancellations, audits, vehicle changes, deductible changes, and scheduled auto tasks
Complete renewal-related processing for lines such as workers’ compensation, EPLI, and NTL




Record work completed, time spent, and quantity processed in tracker systems
Maintain accurate notes and account details for internal tracking and reporting
Work efficiently across multiple operational queues while meeting quality and turnaround expectations
Additional duties as assigned / fill gaps as needed

What you need to have:

Experience in high-volume administrative, operations, or back-office support (preferably in insurance or financial services)
Strong attention to detail and consistent documentation/tracking discipline
Ability to manage multiple priorities and meet quality and turnaround expectations
Proficiency with standard business tools and trackers (e.g., Excel and workflow tools).
English Prociency

What makes you stand out:

Prior experience supporting insurance policy servicing, certificates, and/or billing follow-up
Familiarity with policy transactions (cancellations, audits,

📌 Bilingual Operations Support Specialist (Bogotá)
🏢 Marsh Risk
📍 Bogotá