We are looking for a Virtual Dental Receptionist / Front Office Administrative Assistant to support an established U.S. dental practice.
This is a highly patient-facing role focused on phones, scheduling, insurance, and day-to-day dental front-office support. The idóneo candidate will feel like a true extension of the practice's in-house team—not like a call center representative.
You should be warm, bubbly, professional, and patient, with the ability to communicate confidently with patients and remain calm and empathetic when handling demanding or frustrated individuals.
This is a long-term opportunity for someone who wants to become a trusted member of the dental practice and help reduce the administrative workload for the in-office team.
Key Responsibilities
Handle high-volume inbound and outbound patient calls, including scheduling, general questions, follow-ups, and message-taking.
Schedule new and existing patients, including confirmations, rescheduling, recalls, and reactivation of inactive patients.
Provide a warm, professional,



and patient-focused experience during every interaction.
Handle difficult or frustrated patients calmly and professionally, escalating issues when appropriate.
Verify dental insurance eligibility and benefits, including coverage, deductibles, annual maximums, limitations, and other relevant benefits.
Assist with prior authorizations and pre-treatment estimates, including gathering documentation, following up with insurance carriers, and tracking requests.
Maintain accurate patient records in Eaglesoft, including demographics, insurance information, notes, and documentation.
Keep patient information and administrative records accurate and up to date.
Provide general front-office administrative support to help reduce the workload of the in-office team.
Communicate effectively with the dental team regarding patient needs, scheduling issues, insurance questions, and follow-ups.
You should be:
☎️ Confident on the phone
? Warm, friendly, an

📌 Bilingual Virtual Dental Receptionist (Colombia)
🏢 Staffing For Doctors
📍 Colombia