Are you a problem solver, someone who enjoys troubleshooting and resolving complex issues? Octave is seeking a full-time Software Consultant to join their global support team. The role offers flexibility, with limited travel required, and the option to work from either home or any one of Octave’s office locations.
Works as part of a general team to support customers by troubleshooting and resolving technically complex support issues related to Octave’s Solutions and interfaces.
Regularly interacts with solution development and product ownership teams to investigate problems, discuss, and document design issues, and provide customer feedback.
Possesses strong interpersonal skills and effectively communicates with internal and external stakeholders.
Accurately documents support activities and outcomes; Maintains knowledge base.
Develops strong proficiencies in Customer Relationship Management systems.
Maintains adherence to customer service level agreements.
Develops technical documents, instructions, and training for internal and external purposes.
Keeps updated on current Octave’s solution portfolio through training and sprint reviews.
May conduct customer training or work on service activities when required.
Education / Qualifications
As a minimum possess strong competency of Intergraph Smart3D with knowledge of additional Octave Solutions an advantage.
Communicate via the telephone, email, online video, and in person, employing excellent oral and written communication skills.
Experience with Azure DevOps
Experience participating in consulting functions and services.
Customer Service experience and ability.
Degree qualification in a Mechanical/Chemical Engineering or related discipline or equivalent industry experience.
Fluency in the basic technologies underlying the IT industry.
About Octave
Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Bui
📌 Application Support Engineer (Bogotá)
🏢 Octave
📍 Bogotá
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