Position: Delivery Manager
Location: LATAM region Experience: 8–10 years of relevant experience in credit card issuing and processing
Role Objective:
To act as the client-facing interface for CoreCard credit card processing projects in the LATAM region, ensuring effective communication and alignment between the client and the CoreCard team. CoreCard owns development, implementation, quality certification, production deployments, and project management. The Delivery Manager owns the client front: representing CoreCard before the client, ensuring both sides understand each other, and removing the language and cultural barriers that would otherwise slow the project down. Solid credit card domain expertise is essential, as the role requires holding substantive conversations with an experienced client team without acting as a mere intermediary.
Key Responsibilities:
Client Interface and Communication
•Act as the single point of contact for the client across all project communications
•Convey client business requirements, concerns,
and priorities to the CoreCard project team accurately and in the level of detail the team needs
•Communicate CoreCard's technical decisions, plans, and constraints back to the client in clear business terms and in the client's language
•Ensure that nothing agreed with the client is lost, distorted, or delayed in translation between the two sides
Domain Interpretation
•Interpret client requirements in credit card business terms, identifying implications across the card lifecycle before they are passed to the CoreCard team
•Discuss product configuration, card operations, and functional gaps with the client on their own terms, without depending on the CoreCard team for every technical clarification
•Flag the implications of client requests early
Expectation and Relationship Management
•Build and maintain trusted relationships with client stakeholders at all levels, from executives to individual technical contributors
•Manage client expectatio