IntouchCX is a integral leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
Are you looking for an exciting new challenge? IntouchCX is looking for you
As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
As Director of Operations, You Will
- Drive “best practices” in all areas of responsibility
- Ensure proper planning, staffing, training and development is achieved across all teams
- Be responsible for ramp-up drives and goals
- Create action plans for continuous growth and improvement, business development and client satisfaction
- Drive results and performance optimization through client specific internal KPIs and financials,
while ensuring Service Level Agreements are met with optimum quality and service
- Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies & processes
- Support and drive the IntouchCX culture within teams and at our campuses, while also integrating partner culture
- Motivate and inspire teams, while building trusting relationships throughout the organization
- Develop and execute motivational incentives on the floor
- Partner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations
- Maintain close auditing cadence through reporting, observations and personal contact
- Work directly with Operations Workforce Optimization teams to deliver client staffing requirements
As Director of Operations, You Have
- Post-secondary diploma or degree with a major in Business
- 7 - 9 years of experience in contact center leadership, including manag
📌 Director of Operations (Bogotá)
🏢 IntouchCX
📍 Bogotá
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.