It's more than a job:
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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As an Air Logistics Operational Care Specialist, our team is growing, if you will be responsible for executing and managing operational activities related to air freight shipments, ensuring service excellence, operational accuracy, and timely delivery according to customer requirements and Kuehne+Nagel standards. You will play a key role in maintaining shipment visibility, coordinating with internal and external stakeholders, managing operational exceptions, and supporting continuous improvement initiatives that enhance customer satisfaction and operational performance.

How you create impact:




- Execute air freight operational activities accurately and on time, ensuring compliance with customer requirements and operational procedures.
- Monitor shipments throughout the transportation lifecycle and maintain accurate visibility and updates within Kuehne+Nagel systems.
- Identify, investigate, and resolve operational deviations while proactively communicating with customers and stakeholders.
- Review customer instructions and shipment requirements to ensure compliance with routing, transit times, regulatory requirements, and service commitments.
- Collaborate closely with airlines, gateways, warehouses, customs teams, Customer Care teams, and other partners to ensure seamless shipment execution.
- Monitor carrier performance and support escalation processes when service levels are not achieved.
- Support profitability through cost awareness, operational efficiency, and accurate financial data management.
- Contribute to process optimi

📌 Air Logistics Operational Care Specialist (Bogotá)
🏢 Kuehne+Nagel
📍 Bogotá